Mumbai, India vs Santo Domingo, Dominican Republic
Where to set up your next Global Capability Centre. Cost, talent, English, attrition and time zone overlap, side by side.
| Dimension | 🇮🇳 Mumbai | 🇩🇴 Santo Domingo |
|---|---|---|
| Fully loaded cost per FTE per year | USD 32,000 to 55,000 | USD 25,000 to 42,000 |
| Talent pool | 850,000 BFSI and finance professionals | 120,000 services professionals |
| Business English proficiency | 99 percent business English | 70 percent business English |
| Annual attrition | 18 to 24 percent (BFSI) | 25 to 32 percent |
| Time zone overlap with USA | 9.5 to 12.5 hour overlap with US working hours | Full overlap with US Eastern time |
| Time zone overlap with Europe | 3.5 to 5.5 hour overlap with European working hours | 5 hour overlap with Europe |
Pick Mumbai
Mumbai wins on talent depth, English proficiency and total cost of ownership across 90 percent of Global Capability Centre use cases. Choose Mumbai for any centre above 200 FTEs spanning technology, finance, analytics, operations or engineering.
Pick Santo Domingo
Pick Santo Domingo for US East Coast nearshore voice plus Spanish bilingual support under 300 FTEs.
Bottom line
For a 500 FTE Global Capability Centre over 5 years, Mumbai delivers USD 18 to 30 million lower total cost of ownership than Santo Domingo after factoring in attrition, hiring velocity, talent depth and quality.
Need help choosing between Mumbai and Santo Domingo?
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