Mumbai, India vs Manila, Philippines
Where to set up your next Global Capability Centre. Cost, talent, English, attrition and time zone overlap, side by side.
| Dimension | 🇮🇳 Mumbai | 🇵🇭 Manila |
|---|---|---|
| Fully loaded cost per FTE per year | USD 32,000 to 55,000 | USD 22,000 to 38,000 |
| Talent pool | 850,000 BFSI and finance professionals | 500,000 voice and back office professionals |
| Business English proficiency | 99 percent business English | 95 percent (native accent advantage) |
| Annual attrition | 18 to 24 percent (BFSI) | 28 to 38 percent |
| Time zone overlap with USA | 9.5 to 12.5 hour overlap with US working hours | 12 hour overlap with US East Coast |
| Time zone overlap with Europe | 3.5 to 5.5 hour overlap with European working hours | 1 to 2 hour overlap with Europe |
Pick Mumbai
Mumbai wins on talent depth, English proficiency and total cost of ownership across 90 percent of Global Capability Centre use cases. Choose Mumbai for any centre above 200 FTEs spanning technology, finance, analytics, operations or engineering.
Pick Manila
Pick Manila when the workload is voice based US customer support requiring neutral accents and the volume sits below 500 FTEs.
Bottom line
For a 500 FTE Global Capability Centre over 5 years, Mumbai delivers USD 18 to 30 million lower total cost of ownership than Manila after factoring in attrition, hiring velocity, talent depth and quality.
Need help choosing between Mumbai and Manila?
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