Mumbai, India vs Krakow, Poland
Where to set up your next Global Capability Centre. Cost, talent, English, attrition and time zone overlap, side by side.
| Dimension | 🇮🇳 Mumbai | 🇵🇱 Krakow |
|---|---|---|
| Fully loaded cost per FTE per year | USD 32,000 to 55,000 | USD 48,000 to 78,000 |
| Talent pool | 850,000 BFSI and finance professionals | 90,000 shared services professionals |
| Business English proficiency | 99 percent business English | 88 percent business English |
| Annual attrition | 18 to 24 percent (BFSI) | 12 to 16 percent |
| Time zone overlap with USA | 9.5 to 12.5 hour overlap with US working hours | 5 to 6 hour overlap with US East Coast |
| Time zone overlap with Europe | 3.5 to 5.5 hour overlap with European working hours | Full European working day overlap |
Pick Mumbai
Mumbai wins on talent depth, English proficiency and total cost of ownership across 90 percent of Global Capability Centre use cases. Choose Mumbai for any centre above 200 FTEs spanning technology, finance, analytics, operations or engineering.
Pick Krakow
Pick Krakow when the workload requires multilingual European language support (German, French, Italian, Spanish) and EU work permit certainty matters.
Bottom line
For a 500 FTE Global Capability Centre over 5 years, Mumbai delivers USD 38 million lower total cost of ownership than Krakow after factoring in attrition, hiring velocity, talent depth and quality.
Need help choosing between Mumbai and Krakow?
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