Pune plus Mysuru: the Tier 1 plus Tier 2 hub and spoke GCC model

By 2030, single city India GCCs will look the way single data centre IT architectures looked in 2015: a known concentration risk that someone keeps meaning to fix. The fix that is gaining ground is the Tier 1 plus Tier 2 hub and spoke model. Of the nine viable pairings, Pune plus Mysuru is the cleanest.

Why Pune plus Mysuru fits cleanly

• Three hour flight or comfortable overnight train between the two cities.
• Identical timezone, no coordination cost.
• Mysuru offers 12,000 plus commerce and CA freshers per year at 25 to 30% below Pune fully loaded cost.
• Mysuru attrition (12 to 14%) runs 6 to 8 percentage points below Pune.
• Infosys Mysore campus has trained a generation of process disciplined finance and tech talent.
• Karnataka policy stack is among the most GCC friendly in India.

The right work split

Pune anchors leadership, complex judgment work, controllership, FP&A, CoEs and parent facing roles. Mysuru anchors high volume processing, P2P, AR, basic reconciliations, level 1 and 2 support, content operations. Senior career paths route through Pune; first job at scale routes through Mysuru. The result is a single GCC with two cost curves, two attrition profiles and one operating model.

The economics at 500 FTEs

A 500 FTE single city Pune GCC runs at roughly USD 22 to 26 million annual all in. The same 500 FTE GCC split 300 Pune plus 200 Mysuru runs at roughly USD 18 to 21 million. That is USD 4 to 5 million annual savings, plus a real business continuity site, plus lower attrition risk on the volume side.

What can go wrong (and how to avoid it)

Most hub and spoke models fail when the Tier 2 spoke is treated as a second class location. The fix is cultural, not operational: the spoke must have its own site leader with real authority, its own brand within the GCC, equal access to parent visits and the same career mobility as the hub. Run it as one GCC in two cities, not one GCC and a back office.

The other eight pairings

Pune plus Nagpur, Pune plus Coimbatore, Mumbai plus Ahmedabad, Mumbai plus Vadodara, Bangalore plus Mysuru, Bangalore plus Coimbatore, Bangalore plus Kochi, Hyderabad plus Visakhapatnam. Each fits a different function profile. We have built a tailored blueprint for every one of them.